Stay away from Pampa Furniture, Los Angeles
I really hate it when someone gets taken advantage of, and the value this company puts on the customer service is zero.
Without getting into too much detail, my friend purchased $7,000 of bedroom furniture from the West Los Angeles store and was promised an early delivery date. With this in mind she got rid of her old furniture and was expecting the new pieces to be delivered prior to two sets of expected guests. The furniture was not delivered, nor was there ever a request for it to be rushed and delivered early.
After contacting the store three times, each time with a promise from the salesperson that they would call her back with an answer which they never did, she contacted the owner. The owner's response was that a mistake was made followed by "what do you expect me to do about it, with people starving all over the world."
The furniture was scheduled to be delivered on the following Monday, the original full delivery dates. Was it delivered - yes SOME of it was, with one incorrect piece.
Can you imagine an owner of a company not offering some kind of compensation to an inconveniences and unsatisfied customer!
How long do you think we as Realtors would remain in business with this kind of reputation!
Business is about customer service and without customer service we do not deserve the business!
Buying or selling real estate in Los Angeles can be an overwhelming process. Contact Jane Peters, Los Angeles realtor specializing in absentee owners, out of town buyers, and those who need that extra attention, in order to make the transaction a smooth, trouble-free, and fun experience.
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